Return Policy:

1. Returns / Exchange must be made within 14 days of purchase unless otherwise specified.
2. There are absolutely NO returns on used equipment and mounted/balanced rims.
3. We DO NOT guarantee fitment on installation hardware, hardware is made to fit MOST applications but not all.
4. If you have a request to return merchandise, a DETAILED LIST on your company's letterhead must be faxed to the Return Authorization Department at (718)-504-9637 or mailed to 68 Starmill Rd., Fishkill, NY 12524, for an R.G.A. (Returned Goods Authorization) number to be issued. Please absolutely no phone calls. Quantity, item number, invoice number and reason for request, i.e., damaged, defective or unwanted goods, MUST be listed specifically and clearly. Attached with the required invoice.
5. The RMA number MUST be obtained within 72 hours after the receipt of your order. The RMA number MUST be obtained before the arrival of the merchandise to be returned.
6. ALL returns must be its original package with all the accessories and hardware.
7. If the request for return is honored, a RMA number will be issued via fax.
8. The RMA number must then be written clearly on the outside packaging/box of the returned items, a copy of the request, and invoice must be included.
9. Upon receipt of the merchandise, items must be inspected and if applicable credit to your account will be issued. You must allow 7-14 business days for inspection.
10. All returns, other than defect merchandise may be subject to a 15% restocking fee. This policy also applies to shipments that are refused and returned.
11. The customer is liable for all shipping costs when returning and/or exchanging items to Rennen International.
12. It is the customer's responsibility to report all damages, shortages, and fitment conflicts within 48 hours of receipt of the order. No claims will be accepted after 48 hours.
13. There are absolutely NO returns on closeout items and items sold at Trade Shows.